Juan Carlos Ferrer
email jferrer@uc.cl
Keywords from publications:
Integer Programming Workforce Management Shelf Stocking Staffing Tour Scheduling RetailProfile
Juan Carlos Ferrer holds a degree in Industrial Engineering and a Master of Science in Engineering from the Pontificia Universidad Católica de Chile, and a Ph.D. in Management from the Massachusetts Institute of Technology (M.I.T.). He joined the School of Engineering at the Pontificia Universidad Católica de Chile as a faculty member in 1995.
His research focuses on Operations Management, with specific interests in pricing and inventory policy optimization, design and pricing of product and service bundles, optimal work shift scheduling, and route optimization using georeferenced information.
In teaching, he has instructed over 5,000 students across undergraduate, graduate, and executive education programs, both at the Pontificia Universidad Católica de Chile and in the MBA program at M.I.T.’s Sloan School of Management. His commitment to teaching has been recognized with the San Agustín Award for Teaching Excellence on four occasions.
He has led seven competitively funded research projects and has collaborated on many others. His academic work has resulted in the publication of more than 25 ISI-indexed journal articles, along with two books and two book chapters.
In relation to the third mission of the university—knowledge transfer to society—he has played a key role in bridging academia and industry. He is the founder of Shift UC, Pricing UC, and Routing UC, three DICTUC initiatives that apply optimization tools to improve processes in a wide range of public and private organizations, both nationally and across Latin America.
In academic administration, he has held several leadership roles, including Director of the Master’s Program in Industrial Engineering, Head of the Industrial Engineering Department, School and Faculty Council Member, member of academic search committees, Director of Development and Finance, and Vice Dean of the School of Engineering.
Research Lines
Network
Keywords from publications
| Title | Year | Doi |
|---|---|---|
| Efficient shift scheduling with multiple breaks for full-time employees: A retail industry case | 2020 | https://doi.org/10.1016/j.cie.2020.106884 |
| Multiskilled workforce management by utilizing closed chains under uncertain demand: A retail industry case | 2019 | https://doi.org/10.1016/j.cie.2018.11.061 |
| Real-time recovering strategies on personnel scheduling in the retail industry | 2017 | https://doi.org/10.1016/j.cie.2017.09.045 |
| Identifying proactive ICU patient admission, transfer and diversion policies in a public-private hospital network | 2021 | https://doi.org/10.1016/j.ejor.2021.02.045 |
| Appointment and patient scheduling in chemotherapy: a case study in Chilean hospitals | 2020 | https://doi.org/10.1007/s10479-018-3085-7 |
| A proactive transfer policy for critical patient flow management | 2019 | https://doi.org/10.1007/s10729-018-9437-7 |
| DESIGN OF A SINGLE WINDOW SYSTEM FOR E-GOVERNMENT SERVICES: THE CHILEAN CASE | 2018 | https://doi.org/10.3934/jimo.2017060 |
| An integer programming approach to curriculum-based examination timetabling | 2017 | https://doi.org/10.1007/s10479-016-2321-2 |
| Optimal pricing and composition of multiple bundles: A two-step approach | 2017 | https://doi.org/10.1016/j.ejor.2016.11.010 |
| When should shelf stocking be done at night? A workforce management optimization approach for retailers | 2024 | https://doi.org/10.1016/j.cie.2024.110025 |
School Co-Authors
* Authors who are no longer vigent are not clickable.
External Co-Authors
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Virginia I. Gonzalez1 publication
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Cesar Augusto Henao1 publication
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Renata Munoz1 publication